Over 150.000 businesses have put their trust in Freshdesk.

FRESHDESK FEATURES

SUPPORT INQUIRIES

Keep up with the support inquiries by prioritizing, classifying and assigning them

  • Team-owned Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Status
  • Scenario Automation
  • Canned Responses

COLLABORATION

Work together as teams in order to solve customer inquiries faster and more efficiently.

  • Team Meetings
  • The Sharing of Tickets
  • Linked Tickets
  • Parent-Child Ticketing

MULTICHANNEL

Unify all support-related conversations from multiple channels and manage them on a single platform.

  • E-Mail
  • Phone
  • Website
  • Chat

Measure and Enhance Efficiency

Detect the problems, plan according to the measurements and enhance the performance of helpdesk.

  • Helpdesk Reports
  • Rating Customer Satisfaction
  • Boards
  • Answers and Comments
  • Planning Reports

FRESHDESK PRICE CHART

PLAN - PRICE

Description

SPROUT

Unlimited agents

$0

Free

Email & Social Ticketing

Ticket Dispatch

Knowledge Base

Ticket Trend Report

Datacenter Location

BLOSSOM

User / Month

$19

$15 (Annual Payment)

Sprout Plan All Features

Automations

Collision Detection

Marketplace Apps

Helpdesk Report

SLA Management

Business Hours

GARDEN

User / Month

$45

$35 (Annual Payment)

Blossom Plan All Features

Time Tracking

CSAT Surveys

Performance Reports

Multilingual Knowledge Base

Custom Apps

ESTATE

User / Month

$69

$49 (Annual Payment)

Garden Plan All Features

Round-robin Routing

Custom Roles

Portal Rebrand

Custom Reports and Dashboards

Customer Segments

Versioning in Knowledge Base

Multiple Products

Dynamic Ticket Forms

FOREST

User / Month

$125

$99 (Annual Payment)

Estate Plan All Features

Skill-based Routing

Sandbox

Audit Log

Knowledge Base Approval Workflow

Agent Shifts BETA

IP Whitelisting

Agent Scripts FREDDY

Email Bot FREDDY

Auto-triage FREDDY

Article Suggester FREDDY

HIPAA Compliance