Over 20.000 businesses have put their trust in Freshdesk.

FRESHSERVICE FEATURES

IT Service Desk

Establish a well-oiled IT System working in a simple, productive way that is also customized according to your company’s needs.

  • Incident management
  • SLA Management
  • Knowledge Management
  • Service Catalog
  • Automation
  • Self-Service Portal
  • Team Chat

IT Project Management

Organize individual and team workflow, collaborate with your teammates and other teams easily in real-time.

  • Task Management
  • Real-Time Project Board
  • An Integrated ITSM platform

IT Asset Management

Exhaustive Asset Management features make sure that you never lose an asset or forget to renew a contract.

  • Inventory Management
  • Configuration Management
  • Asset Lifecycle Management
  • Contract Management

Reporting

Advanced metrics give you a solid idea that enables you to increase performance, detect problems and make success-based plans.

  • Curated reports
  • Customized reports
  • Reports across modules
  • Engaging visualizations
  • Natural Language Querying

FRESHSERVICE PRICING TABLE

PLAN - PRICE

BLOSSOM

User / Month

$29

$19 (Annual Payment)

Incident Management

Knowledge Base

Self Service Portal

Automations

Marketplace

Unlimited End Users

Analytics Basic

GARDEN

User / Month

$59

$49 (Annual Payment)

Blossom Plan All Features

Service Catalog

Asset Management

Multiple Portal Languages

Domain Restriction

Multiple SLAs & Business Hours

Unlimited Mailboxes

100 free assets

Business Rules

ESTATE

User / Month

$99

$79 (Annual Payment)

Garden Plan All Features

Change, Problem & Release Management

Software License Management

Customizable Agent Roles

Advanced Security - Custom SSL & Custom Email Servers

Contract Management

Project Management

Analytics Pro

Request for Change (RFC)

FOREST

User / Month

$99

Annual Committment Only

Estate Plan All Features

CAB Huddle

IP Restriction

Sandbox

1 Hour Support SLA

Audit Logs

Customer Success Manager